Privacy Policy
Effective October 30, 2026
After Hours Call Desk is a service of KPI Group, LLC, a Utah limited liability company ("we," "us," or "our"). This policy explains what information we collect through afterhourscalldesk.com and our call answering and follow-up services, how we use it, and the choices you have.
Information we collect
We collect information you or our contractor clients provide to us, such as name, phone number, email address, service address and a description of the service requested. When we answer or place calls on behalf of a client, we may record and transcribe those calls and keep call details such as date, time, duration and phone numbers. When you visit our website, our hosting provider may automatically log technical information such as IP address, browser type and pages visited.
How we use information
We use information to answer and return calls, pass service requests to the contractor you contacted, schedule or confirm appointments, respond to inquiries about our service, maintain and improve our service, and meet legal obligations.
Text messages (SMS)
If you provide your mobile number, we or the contractor you contacted may send you text messages about your service request, such as confirmations, appointment details and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers that help us deliver messages, such as our telecommunications provider, solely to provide the service.
How we share information
We share information only as needed to provide the service: with the contractor client you contacted, with service providers that support our operations (such as telephone, hosting and email providers) under obligations to protect it, and when required by law or to protect our rights. We do not sell personal information.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure.
Your choices
You may ask us to access, correct or delete your personal information by emailing us. You can opt out of text messages at any time by replying STOP.
Children
Our service is intended for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
KPI Group, LLC
3450 N Triumph Blvd, Suite 102
Lehi, UT 84043
hello@afterhourscalldesk.com